Verizon Policy Blog

Aug202015

Customer-Centered Service


This is another guest post from Jeff Kramer - Director, Strategic Alliances. “I’m always telling our representatives that the definition of the word ‘disability’ is when the person and the environment don’t match. So our job is to make it match.” That comes from Thomas Boudrow, Outreach Manager at Verizon’s Center for Customers with Disabilities. I’ve recently blogged about Verizon’s efforts to meet the needs of our customers with disabilities. From instituting Universal Design Principles to our advocacy for the Communications and Video Accessibility Act (CVAA), Verizon has been committed to enabling customers to fully participate in the digital world many of us take for granted. A big part of that commitment is empowering … Continue reading

Accessibility, Responsibility, Verizon Center for Customers with Disabilities

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